The more you know, the more you can help.

As an insurance agent or adjuster, you’re often the first contact for a policyholder who has experienced a disaster. You are in a unique position to put him or her at ease. The more you know about disaster mitigation and recovery, the better you can guide your client in taking the right steps to control damage—and therefore control costs.

Learn the ropes with continuing education.

ServiceMaster Restore® is an approved continuing education (CE) provider in 43 states including Hawaii. We’ve provided over 1,800 classes to nearly 25,000 agents and adjusters. Below is a list of our most common CE classes available in Hawaii.

Water damage mitigation

This course demonstrates how water can damage carpet, wood floors and other building materials, how long until damage occurs and what steps can be taken to reduce or minimize the damage. The course also illustrates water removal and explains the principles of drying and dehumidification. Mold growth, the use of antimicrobials and odor control are also covered.

Smoke and odor damage mitigation

The course shows how acid gases flow throughout a home, the damage it causes and what should be done about it. This course reviews the proper smoke mitigation steps which can reduce the loss.

Reducing severities through restorative structural drying

With a hands-on approach featuring the latest equipment, procedures and recommended certifications for water extraction and structural drying, participants will learn about such topics as the effects of water saturation, the science of drying (psychrometry), and the “restore vs. replace” decision.

Furniture damage and restoration

This three hour seminar for insurance professionals educates the participants on the various causes and types of damage that can occur to fine furniture and wood surfaces in a property loss situation.

If you don’t live it, you don’t believe it

This insurance company training program is designed to provide a practical look at ethical decision-making. Instead of relying on “gut feel,” the process contained in this program takes the decision-maker through several filters which ensure that all parties affected by the decision will be considered.

Contact us for  information on the availability of these classes.